FAQs
General Information About Maine CottageŽ
The Order Process at Maine CottageŽ
The Furniture at Maine CottageŽ
Maine CottageŽ Signature Paint Colors & Fabric
Interior Designers and Dealers
General Information About Maine CottageŽ
- Who is Russell & Mackenna?
Russell & Mackenna is a family owned company that began in a one car garage near Annapolis, MD in 2003. We create handmade, cottage style wood painted and upholstered furniture well suited for coastal living. Russell is the last name of the husband and wife team that started the company. Mackenna is their oldest daughter's middle name. Russell & Mackenna is the company that acquired the Maine CottageŽ brand in April 2011.
- Do you have a Maine Cottage® store?
Yes, we have one location. The Maine Cottage® Flagship Store is located at 209 West Street, Annapolis, MD 21401.
- Do you offer interior design assistance?
If you have questions or are concerned about getting your order just right on the web, you may contact our Senior Designer, Sarah Wright, ASID at 866.366.3505 ext. 105. She will gladly help you through the process.
- Are there any other locations where samples of your furniture are displayed?
Our Corporate Offices & Distribution Center are located in Annapolis, MD, and is the temporary home to any extra floor samples that aren't occupying our flagship store. This location isn't necessarily open to the public, but if there is a specific piece of furniture that you are interested in and we have it there, we always encourage them to visit. Please contact our Customer Service Department at 866.366.3505 ext.102 for more information about our Annapolis location.
- Do you have a catalog?
Yes, you may purchase our Colorbook here. Our designers take you on a color-drenched journey in this 160 page coffee table catalog. This year's book, in honor of our 25th Anniversary, is our largest and most comprehensive Colorbook to date. Whether you have the entire collection of Colorbooks dating back to our humble beginnings in 1987, or are a new fan of Maine Cottage® style, you are sure to enjoy this Colorbook in full color again and again.
- Do you have a mailing list?
Yes, you may sign up on the Maine CottageŽ mailing list to receive information on special product launches, events and promotions.
- Do you have gift certificates?
Yes, you may purchase a gift certificate at our flagship store in Annapolis, MD or by calling our Customer Service Department at 866.366.3505 ext.102. Although we do not currently sell gift certificates online, they are redeemable online.
- What type of payment do you accept?
For online orders, we will only accept payment via credit card (VISA, MasterCard, American Express and Discover). For all other orders taken by our Customer Service Department or at our flagship store, we will also accept cash and personal checks. Please note that, if paying by personal check, merchandise will not ship or be delivered until the check is cleared. Maryland residents are subject to a 6% sales tax.
The Order Process at Maine Cottage®
- So, I've placed my order. What can I expect next?
We realize the type of investment you have just made (or are thinking of making) and want to make sure you are well taken care of from the time you place your order to the day it arrives in your home. After placing your order, you will receive a personal email or phone call within the next business day to double check that everything is correct and you are getting exactly what you expect from us. This also gives you a chance to become familiar with someone in our Customer Service Department so that if you have any questions along the way, you will have a contact here at Maine Cottage®. You should also expect to hear from our Customer Service Department again 1-2 weeks before your furniture is ready in order to arrange for shipment or delivery.
- How do I check on the status of my order?
To check on the status of your order, please contact our Customer Service Department at 866.366.3505 ext.102.
- Who do I contact to cancel or make changes to my order?
Due to the nature of our bench-built to order furniture, we only allow orders to be canceled within 24 hours of the initial purchase. If you elect to cancel your order beyond that timeframe, you will be required to pay a 35% restocking fee. To cancel or make changes to an order, please contact our Customer Service Department at 866.366.3505 ext.102.
- How is the cost of shipping determined?
Our white glove shipping rates are based on total weight and shipping zone. UPS rates are based on product value. To read about our shipping rates and zones, please visit our Shipping & Home Delivery page.
- How do you ship?
We use a white glove delivery service for our large furniture deliveries. A friendly two-man professional team will deliver the order to your home, place the furniture in the appropriate room(s), assemble beds and remove all packaging materials and boxes. Smaller items and accessories ship via UPS.
- Do you ship internationally?
Yes, our shopping cart does not process international shipments, but our customer service folks can! For more information, please contact our Customer Service Department at 866.366.3505 ext.102.
- Is it possible to rush an order?
Yes, we have the ability to rush orders for a fee. Please call our Customer Service Department at 866.366.3505 ext.102 for more information on rushing an order.
- Before you place your order, be sure to read this information about measuring!
Okay, so that wasn't a question, but we really want you to read this! It is very important to measure carefully and correctly when placing an order. That Anna Sofa may be the perfect thing for your living room, but will you be able to get it through the front door? The dimensions for all of our items are listed under the product information tab labeled "measurements". We also ask that you please take into consideration the dimensions of all doorways and entryways, stairways and banisters, tight corners and hallways and any fixtures or other obstacles that may interfere in the pathway from our delivery truck to where you want your new Maine CottageŽ furniture placed. After all, we'd hate for it not to fit and end up in one of our homes instead!
- Can I combine promotions or use a current promotion with a previous order?
To ensure that we are being fair to all our customers we do not allow promotions to be combined. We also do not allow customers to use current promotions on past purchases.
The Furniture at Maine Cottage®
- Where is your painted furniture made?
Our painted furniture is crafted in America using quality materials that will enable it to maintain its value over time. Each piece is bench-built to order.
- What kind of wood do you use?
We predominantly use maple, poplar and maple veneer. Our beds and drawers are all solid wood. Our case frames are also solid wood while the side and back panels are maple veneers. Our mirrors, cork boards and picture frames are made on C-N-C routers using medium density fiberboard.
- Where is your upholstered furniture made?
Our upholstered furniture is built right here in the United States. We work with a 3rd generation family owned company located in the foothills of North Carolina's Appalachian Mountains where men and women have been crafting exceptional furniture for generations. Each piece of furniture is always hand-cut, hand-sewn and hand-tailored.
- What is the lead time on your furniture?
Our lead time continually varies, like most businesses we have our busy times and our slow times. The lead times on our painted and upholstered furniture averages between 10-14 weeks. Wicker Furniture lead times are 12-14 weeks.
- What's this I hear about customizing my own piece of furniture?
Since our furniture is made to order, you have the opportunity to customize your very own piece of furniture in many different ways. Please contact our Customer Service Department 866.366.3505 ext.102 for more information.
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Can I get samples of paint colors and fabric?
Yes, because color varies from monitor to monitor we offer and recommend color chips (for $2 each) and fabric swatches (for $2 each).
Maine Cottage® Signature Paint Colors & Fabric
- What kind of paint do you use?
We use water-based paints that are matched exclusively for Maine Cottage®. The water-bourne finish delivers superior durability, extraordinary depth and vibrancy of color. Maine Cottage® waterborne finish delivers superior durability, extraordinary depth ad vibrancy of color. The volatile organic compound (VOC) content of our paints is significantly lower than conventional solvent-based paints. By using these water-based finishing products on our vibrantly-colored wood furniture, we are reducing VOC emissions in the environment. For more Acts of Environmental Kindness by Maine Cottage® please review our Green Statement today.
- Can I get all of your color samples at once?
Yes, we offer a sample program that includes a complete set of 46 paint colors for $92 plus shipping. A complete set of fabric swatch cards is also available for $226 plus shipping. Please call Customer Service Department at 866.366.3505 to place an order for complete sets.
- I love your colors, but what if I have a specific color in mind - will you custom color match?
Yes, we offer custom color matching for an additional $120 - your color possibilities are endless!
- Who do I contact with questions regarding your fabrics?
If you have a question about any of our fabrics that can't be answered by visiting our fabric room, please call our Customer Service Department at 866.366.3505 ext.102 or our flagship store at 410.315.9011 located in Severna Park, MD.
- Do you sell your fabric by the yard?
Yes, we sell our fabric by the yard in the fabric section of our website. Simply visit our fabric shop, click on a fabric swatch and you can easily purchase by the yard right there online!
- I loved your "Cobblestones" fabric from 2005, but do not see it on your web site. Do you still offer older Maine Cottage® patterned fabrics?
We refer to Maine Cottage® patterned fabrics that we are not currently stocking in our inventory as "Retired" fabrics. Retired Maine Cottage® fabrics can be exclusively reprinted for $77 per yard with a 10 yard minimum.
- I noticed that your striped fabrics all run vertically - can I have my stripes run horizontally?
All of our striped and textured striped fabrics will be upholstered vertically unless otherwise specified. That means if you are purchasing your furniture online, have chosen a striped fabric and you would like to have the stripes run horizontally please call our Customer Service Department at 866.366.3505 ext.102 so we can make that note on your order.
INTERIOR DESIGNERS & DEALERS
- Do you work with designers and architects?
Yes, we will happily work with qualified designers and architects. Please be prepared to email or fax verification of your qualification as a designer or an architect. For more information, please contact our customer service department at 866.366.3505 ext. 102.
- I have a store and am interested in selling Maine Cottage furniture, do you have a Stocking Dealer program?
Dealer inquiries should be directed to Company President, Larry Strassner
- How do I place an order if I am a member of the trade?
Currently, our website is for retail purchases only. If you are a member of the trade with us, you will need to fax your order to 301.725.6175 or email your order to Customer Service Director, Sara Norman.
Annapolis, MD 21401
©2013 Maine Cottage®
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