In the event that your furniture is damaged in transit, or that you discover a defect in our furniture, please contact our Customer Service Department at 866.366.3505, ext. 3504 within 5 days of receipt. In most instances, we will schedule on-site repairs or make transportation arrangements for an exchange, depending on the severity of the damage.
Should your Maine Cottage® product have a defect that is covered by a Registered Warranty, and you have retained the original sales receipt, please call our Customer Service Department at 866.366.3505, ext. 3504 to file your claim. In most cases, furniture will be replaced upon inspection.
Order Cancellations, Changes & Refunds
Order cancellations must be in writing and received within 24 hours of purchase. After 24 hours, cancellations may incur a 35% restocking fee. Changes to orders must be received in writing and within 2 weeks of order date. Changes requested after this point may not be possible and will delay production time. Refunds will be either returned to the original card or mailed in the form of a corporate check. Refunds may take up to 30 days to process. Shipping fees are non-refundable. Return shipping fees apply.
If you are not happy with a home accessory product you purchased, we will gladly exchange the item or accept the return and credit your original method of payment up to 30 days after purchase. Shipping fees are non-refundable. Return shipping fees apply.