Frequently Asked Questions

COMING SOON! We are opening a Maine Cottage Design Studio in downtown Annapolis, MD this summer.

If you'd like to see any of our paint colors or fabrics in person, please browse our samples here. If you'd like to see a product in your space, we offer 3D models with AR capabilities on the product pages of our web site.
We do not currently have a print catalog, but we do have a digital resource guide that details our product offering. Click here to preview and download a PDF. You can also browse our digital catalogs here.
Of course! We'd love for you to join the Cottage Crew. By signing up for emails, you'll be the first to hear about new products and get early access to our biggest sales of the year! Plus, we'll send you a unique welcome discount when you sign up. Join Now!
Yes! Our Design Associates are trained Interior Designers and ready to help address all your space planning and Maine Cottage product needs—but most importantly, they are trained in color. Allow us to help you choose the palette and patterns that best suit your home. Schedule a complimentary consultation here.

We are so happy you're interested in joining our team. Our current openings can be found on our Careers page.
Yes, we will happily work with qualified designers and architects. Our trade members receive special pricing, free samples, and promotion opportunities. If you'd like to become a member, please visit our Trade Page.
If you are an approved member of our Trade Program, you can now log into your account and place orders online. Once logged in, you will see your special trade pricing and be able to place orders the same way a retail customer would. If you'd like assistance, contact your trade specialist via chat or customercare@mainecottage.com.

So you have fallen in love with Maine Cottage and are ready to place your order, but now you are wondering about how we will get it into your home! We want to ensure that you have a smooth delivery day and that the furniture fits through your doorways, by measuring ahead of time, you can help us avoid delivery day surprises. Download our printable instructions that will walk you through how to measure your space so you can be confident your new furniture will fit into your home before you place your order!
All lead times and shipping transit times are approximate and indicated on the product page for each item under the "Availability" section.
Our handcrafted painted and upholstered furniture is made-to-order in America. Quality American-made furniture takes time and we appreciate your patience as we work to build and fulfill your order.
Our current production lead times are listed below.

FURNITURE
- Painted Furniture: On average our pieces are made-to-order within 6-8 Weeks.
- Upholstered Furniture: On average our pieces are made-to-order within 8-10 Weeks. Some pieces with Alta Treatment can take up to 12-14 Weeks.
All Maine Cottage furniture will ship via white glove delivery. Shipping times may vary and multiple deliveries may occur. Please call 866.366.3505 or email us at: customercare@mainecottage.com for further information.

ACCESSORIES
- Artwork: 5-8 Business Days
- Fabric By The Yard: 1-2 Weeks
- Throw Pillows: 3-4 Weeks
- Lighting: 2-3 Weeks
- Rugs: 1-3 Weeks
SAMPLES
- Paint Cards: 1-2 Business Days + USPS Transit
- Fabric Swatches: 1-2 Business Days + USPS Transit
- Rug Samples: 1-2 Business Days - some rug samples can take up to 1-2 Weeks
Please note, shipping transit times are not included in the above production/fulfillment lead times and will vary based on your location but average 2-4 weeks. Multiple deliveries may occur if your order consists of multiple items. Please call 866.366.3505 or email us at: customercare@mainecottage.com for further information.

For information on order changes, cancellations, color accuracy, product damage, and returns, please reference our Terms & Conditions.
You may have noticed some of our lead times seem a bit longer than you would expect, and they are. Lead times today are longer than we are accustomed to experiencing, and we’d like to explain how this has come to be.
Like you, more and more people during the recent pandemic want to make their homes beautiful and comfortable because they are spending more time with their families. This increased demand has put stress on supply chains from raw materials and manufacturing to shipping. On top of the demand, there are the general challenges of keeping work areas sanitized and employees socially distanced and safe. Simply put, this leads to delays in production and shipping.
Rest assured, we are in communication with our partners daily. They are working to overcome these challenges by hiring more people, running second shifts, and in some cases building more production capacity. Decreasing lead times is a challenge that will take time to work through, and we request your patience as these efforts slowly start to take effect.
Thank you for being part of a community that finds comfort and happiness in colorful homes. We take pride in delivering quality products while supporting the American-made movement. Trust us when we say our furniture is worth the wait.
Maine Cottage furniture can be shipped anywhere in the United States. Please view our Shipping & Delivery page for specific rates based on your region.
Alaska, Hawaii, the Caribbean, and certain high-tariff locations within the continental US (Martha’s Vineyard, for example) will incur additional charges. Please call our Customer Service department for further details or an estimate.
For shipping to far-reaching areas like the West Coast, South Florida, the Southwest, and Upper Peninsula of Michigan, additional shipping time may be required based on the loading schedule for those deliveries. Your order may be delayed by 2-3 weeks beyond the normal delivery schedule. Please contact Customer Service if you have a deadline and live in one of these areas.
Please call our Customer Service Department at 866.366.3505 for more information on international shipping.
Our painted and upholstered furniture is built to order. The time it takes to build and complete the delivery of an order depends on the size and complexity, as well as the delivery location. If you have a deadline to meet, it is best to call us at 866.366.3505. We can create a delivery plan that best fits your needs.
Once your order is built and has shipped, you will receive an email from our Shipping Department with an anticipated delivery timeline for your specific order. Our lead times and shipping times vary from season to season. PLEASE NOTE: If your order contains multiple items, you may receive multiple deliveries. Please call a Customer Service Associate at 866.366.3505 to verify your specific lead time or discuss delivery expectations when placing an order.
All Maine Cottage furniture is shipped via White Glove Delivery. White Glove Delivery includes assembly (if required), placement of all furniture in the room of your choice, and removal of all packaging materials. We prefer White Glove Delivery service for all furniture orders. Our job is only complete once your furniture is safely in your home. We take tremendous pride in the quality and craftsmanship of every piece of furniture. We also take pride in the shipping companies we choose to partner with. They must meet our high standards of customer service. You can expect delivery will be scheduled for a day and time that works for you.
Standard delivery is available for all rugs smaller than 8’ x 10’, all fine art, all lighting, fabric by the yard, pillows, baskets, and hassocks. Once shipped, items delivered via ground or freight carrier typically arrive within 4-10 business days. We do not recommend shipping furniture via standard delivery. If you are a member of our Trade program with a receiving warehouse and would like to ship your furniture order via standard delivery, please contact your sales representative for a shipping quote. PLEASE NOTE: Standard furniture deliveries are delivered to the first dry threshold and do not include inside delivery, assembly, or removal of any packaging material, including pallets.

For online orders, we accept payment via PayPal, ShopPay, and credit card (VISA, MasterCard, American Express, and Discover). For orders placed directly with our sales associates over the phone, we accept all of the previous payment methods as well as ACH/wire transfer. As of July 2019, we no longer accept cash, personal, or business checks.
We offer Buy Now, Pay Later options through both ShopPay and AFFIRM Financing. Read more about Affirm here.
Yes, we offer gift cards. They can be purchased online here.
• Gift cards will email instantly to the email address you choose at checkout.
• Personalized gift message is optional.
• Gift cards are nonrefundable and cannot be used to purchase other gift cards.
• The amount on a gift card does not count toward shipping costs or other promotions.
• Gift cards do not expire.
• Gift cards do not have cash value and cannot be exchanged for cash.
All our current offers and promotions can be found listed here. You can also Join Our Email List to be the first to hear about all our sales.
To ensure that we are fair to all of our customers, we do not allow promotions to be combined. We also do not allow customers to use current promotions on past purchases.

If within the first 30 days after receiving any standard piece of Maine Cottage furniture, you do not remain completely satisfied with your purchase, we will provide you with a refund for the amount you paid, less shipping fees to return the furniture, and a 35% restocking fee. We do not accept returns on custom-built furniture or standard pieces of furniture painted in a custom paint color or upholstered in customer-supplied fabric (COM).
If you are not happy with a home accessory product you purchased, we will gladly exchange the item or accept the return and credit your original method of payment up to 30 days after delivery. Shipping fees are non-refundable. Return shipping fees apply.
Unfortunately, we cannot accept returns for RUG SAMPLES at this time.
Items on our Sample Sale page are FINAL SALE and can't be returned.

Changes to orders must be received in writing and within two weeks of the order date. Change requests after this point may not be possible or may incur an additional cost. If the change is approved, please be prepared for a slight delay in your production time. To change your order, please email customercare@mainecottage.com.
Order cancellations must be in writing and received within 24 hours of purchase. After 24 hours, cancellations and returns may incur a 35% restocking fee. To begin the order cancellation process, please email customercare@mainecottage.com.

If properly cared for, your Maine Cottage®'s furniture should become a family heirloom passed down through generations. You can expect Maine Cottage's paint finish to incur an aged patina over time. Touch-up paint is available for all 30 paint colors currently offered. Upon request, we can provide a touch-up kit for minor paint chips that occur along the way. Unfortunately, we cannot provide touch-up paint for discontinued colors. Please contact customer care to request a touch-up kit at customercare@mainecottage.com.
Our paint finish has a satin sheen and should not be waxed or polished, as that will alter the finish. For cleaning, use mild, soapy water, and then dry the piece immediately with a clean, soft cloth.
Solid wood is a natural fiber and, therefore will shrink and swell with the seasons. Be careful not to expose your furniture to extremes in temperature or humidity, and avoid exposure to direct sunlight or heat sources. While you should expect your painted furniture's finish to age gracefully, the core frame and construction should defy the laws of aging and are therefore warranted to be free of defects due to faulty materials or workmanship for the lifetime of the original owner under normal care and use.
Frame - Lifetime Warranty
Hefty frames are constructed using 5/4" or thicker kiln-dried hardwoods that have been glued, double-dowelled, and reinforced with wooden corner blocks for structural integrity. Designed for strength and rigidity, our frames will not twist or wobble after many years of use. All frame components are warranted against defective material and workmanship for life to the original owner (excludes legs).
Suspension - Lifetime Warranty
Comfortable seating begins with rows of double-cone springs positioned within the frame and supported by a platform of rigid polypropylene sheeting and steel bands. Skilled artisans then hand-tie these coils to the frame at eight separate points. The eight-way hand-tied method allows your weight to be uniformly distributed as you comfortably settle in. All components of the spring systems are warranted against defective material and workmanship for the life of the original owner.
Backseat & Cushions - Five (5) Year Warranty
Our standard back cushions are constructed with conjugated polyester fibers and encased in a channeled ticking. Cushions are warranted to remain resilient and to be free from manufacturing defects for five years from the date of purchase. Do not confuse loss of resiliency with softening. Under normal use, cushions will soften, conform to the user's shape and become more comfortable. Proper maintenance, including frequent seat and back cushion rotation, will provide longer life and greater durability. Softening is not covered by this warranty. Due to the construction of the Down Cushions, they are not covered under this warranty.
Sleeper Mattress - Five (5) Year Warranty
All components of our standard sleeper mattress are warranted against defective material and workmanship for five years from the date of purchase.
Sleeper & Swivel Mechanisms - Three (3) Year Warranty
All components are warranted against defective material and workmanship for three years from the date of purchase.
Indoor Fabrics - One (1) Year Warranty
Fabrics are not traditionally guaranteed against wear. We at Maine Cottage® warrant our fabrics for a period of one year under normal residential care and use. This warranty does not cover fading, pilling, or shrinkage and is not valid where there is evidence of heavy soiling. All fabric warranties are null and void if improperly cleaned or treated with a chemical fabric treatment. However, most fabric protectors come with their own warranty.

Inside Out Performance Fabrics® - 3-Year Limited Warranty
This warranty protects against Inside Out Performance Fabrics® becoming unserviceable due to color or strength loss from normal usage and exposure conditions, including sunlight, mildew, and atmospheric chemicals. This warranty does not cover normal care and cleaning; damage from misuse or abuse; improper installation; or costs associated with the replacement of the furniture, including labor and installation. Maine Cottage and Inside Out Performance Fabrics® reserve the right to review and inspect any fabric submitted for claim.
We do sell touch up paint kits for any of our current 30 paint colors. Unfortunately, we cannot provide touch up paint for any of our discontinued paint colors. To purchase touch up paint please access this page.
Touching up your painted furniture is a delicate practice that requires patience, but with the following steps, it can be an easy and successful process.
- First, use fine grit sandpaper to lightly buff along the area that needs to be touched up, making sure to even out the edges, especially if there is a significant chip in the piece. This process will prep the area so the new paint applied is as smooth as the rest of the finish.
- Next, you'll want to mix the paint well as the color pigments tend to settle over time. If the paint is too thick, the touch-up area will be uneven with the rest of the piece, so be sure to stir and mix very well.
- Lightly apply thin layers of paint to the area that needs to be touched up. Let dry. Apply another layer. Repeat this process until the finish is built up. Cotton rugs offer color and style at a reasonable price.
- Great for kitchens, children’s rooms, and casual spaces.
For application, we recommend a small watercolor brush on smaller spots or a sponge brush for larger areas. The sponge material will ensure a smooth paint application to get as close as you can to the sprayed finish our professional painters use.

Our painted furniture is crafted in America using quality materials that will enable it to maintain its value over time. Each piece is bench-built to order.
We predominantly use maple, poplar, and maple veneer. Our beds and drawers are all solid wood, except for the Charlotte collection, which uses European-style veneer drawer boxes. Our case frames are also solid wood, while the side and back panels are maple veneers. Our mirrors, cork boards, and picture frames are made on CNC routers using medium-density fiberboard.
The paints we use are mixed exclusively for Maine Cottage® and have a volatile organic compound (VOC) content that is significantly lower than conventional solvent-based paints. Our paint brings out the richness and vibrancy in all of our colors while providing intense durability. Our process involves thorough sanding between coats. It's the labor-intensive sanding with fine grit, aluminum oxide abrasive paper that is arguably the most important step in our finishing process. It leaves the finish feeling satin smooth. Over time our paint finish ages gracefully, developing a patina of surface scratches that add to the charm of our furniture's cottage style.
Close to home and close to Mother Nature. Maine Cottage® fabrics are made from natural materials. We create lasting fabrics that feel good to touch. Fibers are harvested from fields and made into textiles by family-owned mills throughout the United States and Europe. Textiles made of natural materials make for soft, durable, and dependable upholstery fabrics. After all, Mother knows best.
Yes, because color varies from monitor to monitor, we offer and highly recommend color cards (for $2 each) and fabric swatches (for $2 each).

Just like our painted furniture, all of our upholstered pieces are made right here in America. We work with family-owned companies located in the foothills of North Carolina's Appalachian mountains, where men and women have been crafting exceptional furniture for generations. Each piece is built to order by highly skilled craftspeople who take pride in their work and the Maine Cottage® brand. Our frames are made of 5/4", or thicker, kiln-dried select hardwoods with joints that are double-dowelled, glued, and block-reinforced for extra strength. When sourcing products and vendors, we are conscientious about entering agreements with companies who share in our commitment to ecological balance and organic sustainability.
In the furniture industry, few manufacturers can claim they build eight-way-tied furniture. We're proud to be one of them. We use tempered steel double cone coil springs supported by polypropylene sheeting and steel bands for extra durability. These coils are eight-way-hand-tied with the finest twine available, and the coils are clinched to prevent shifting. For comfort, a heavy covering is then used over the spring base in addition to our special insulator pad and soft batting. Padded arms use foam and high-grade batting to ensure lasting comfort and proper overall shape. All this talk comes to a very comfortable seat that is going to last a very long time.
Yes, we sell our fabric by-the-yard in the fabric section of our website. Simply visit our fabric shop, click on a fabric swatch and you can easily purchase by the yard right there online!
All of our striped and textured striped fabrics will be upholstered vertically unless otherwise specified. That means if you are purchasing your furniture online, have chosen a striped fabric, and would like to have the stripes run horizontally, please contact a Design Associate at 866.366.3505 or via chat so we can make that note on your order.
Maine Cottage® linens offer a unique blend of comfort, practicality, and elegance that just gets better with time. Our linens are made by mills in small European towns that have perfected the art over multiple centuries through several generations. Our linen fabrics are all unique, with variable thread widths that create an organic texture. We choose linens to coordinate with our signature paint colors and printed fabrics.
Signature Patterns are rotary screen-printed on durable 18-ounce cotton and linen blends at a third-generation textile printing company in North Carolina. Fabrics are printed using VAT dyes for vivid color and saturation. The rotary process creates the highest caliber of printed fabrics on the market. During the process, inks are forced through mesh screens into the cloth's fibers. The deep penetration holds color better and longer than digital printing. The fabrics we print on are heavy, durable, and soft to the touch.

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Frequently Asked Questions

Design Team & Trade Program

Ordering & Shipping

Returns, Exchanges, & Cancellations

Warranty & Care

Product Info