Terms & Conditions

COLOR ACCURACY

We strive to make sure the colors shown on our website are as close as possible to the finished product; however, it is not always possible to get an exact color match. Due to variances in monitor and computer settings, we cannot guarantee every computer monitor will accurately depict an exact paint or fabric color match. In an effort to avoid buyer’s remorse, we highly advise ordering Paint and/or Fabric Samples prior to placing your order. Samples are available on our website and are shipped via US Mail next business day.

It is the customer's responsibility to request Paint and/or Fabric Samples so that they may see exactly what they are ordering before purchasing. The customer also agrees that they may not dispute the color or texture or any other physical attribute after accepting the delivery of a product.

 

LEAD TIMES

All lead times and shipping transit times are approximate and indicated throughout the website for each item. Our handcrafted painted and upholstered furniture is made-to-order in America. Lead times currently vary from 3-22 weeks. We always do our best to honor the estimated lead time but are not responsible for any production or shipping delays. If any delays occur, we will notify you via phone or email with a status update as soon as possible. For more information on specific lead times on a particular item(s), please call us at 866-366-3505 or email customercare@mainecottage.com. We hope to see the current extended lead times resolve as the year progresses, but only time will tell. We know our furniture is worth the wait, and we think you will too.

 

PAYMENT TERMS

Total payment is collected at the time of order. Financing is available through Affirm. For special exceptions, reach out to customercare@mainecottage.com.


RETURNS

If within the first 30 days after receiving any standard piece of Maine Cottage furniture you do not remain completely satisfied with your purchase, we will provide you with a refund for the amount you paid, less shipping fees to return the furniture and a 35% restocking fee. We do not accept returns on custom built furniture or standard pieces of furniture painted in a custom paint color or upholstered in customer supplied fabric (COM).


ORDER CANCELLATIONS & CHANGES

Order cancellations must be in writing and received within 24 hours of purchase. After 24 hours, cancellations and returns may incur a 35% restocking fee. Changes to orders must be received in writing and within 2 weeks of order date. Change requests after this point may not be possible, or may incur an additional cost. If the change is approved, please be prepared for a slight delay in your production time.


PRODUCT DAMAGE

In the event that your furniture is damaged in transit, or that you discover a defect in our furniture, please contact our Customer Service Department at 866.366.3505 within 5 days of receipt. In most instances, we will schedule on-site repairs or make transportation arrangements for an exchange, depending on the severity of the damage. Please note, if you choose to have your order delivered to a receiving company rather than directly to a residence, you (or someone you appoint to accept delivery) are responsible for inspecting the item(s) and reporting any damage within 5 days of delivery.


PRODUCT DEFECTS

Should your Maine Cottage® product have a defect that is covered by our Product Warranty, please call our Customer Service Department at 866.366.3505 to file your claim. Please note, to file a claim you must be the original owner, and supply a copy of the original sales receipt. In most cases, furniture will be repaired or replaced upon inspection.


ACCESSORIES

If you are not happy with a home accessory product you purchased, we will gladly exchange the item or accept the return and credit your original method of payment up to 30 days after delivery. Shipping fees are non-refundable. Return shipping fees apply.

Unfortunately, we cannot accept returns for rug samples at this time. 


REFUNDS

Refunds will either be returned to the original credit card or mailed in the form of a corporate check. Please be aware, refunds may take up to 30 days to process. Shipping fees are non-refundable.

 

PRIVACY POLICY

Maine Cottage is committed to protecting and respecting your privacy and recognizes the need for appropriate management of the information you share with us. Read our complete Privacy Policy here