Shipping & Delivery
UPDATED AS OF DECEMBER 1, 2020
COVID-19 UPDATE AS IT RELATES TO WHITE GLOVE SHIPPING
In an effort to keep our customers and shipping partners healthy and help stop the spread of COVID-19, we are following strict guidelines recommended by the CDC and our shipping partners. Some of our White Glove Delivery partners are beginning to suspend in-home deliveries again but the status varies from state to state.
If you live in an area with a delivery suspension and prefer to have your Maine Cottage furniture delivered via White Glove Delivery rather than Standard (curbside) delivery, we are happy to safely hold your order until the suspension is lifted for no additional cost.
Customers with current orders who have elected to hold an order until it can be delivered via White Glove, but have not been contacted for delivery, please know we are working diligently with our shipping partners and you will be contacted as soon as we are able to schedule your delivery.
Please feel free to contact us to discuss your shipping options further by phone 866-366-3505 or email firstname.lastname@example.org. We will continue to keep you posted with updates to this page. In these stressful times, we pledge to do our best to continue to deliver happiness. We’re all in this together.
Furniture Delivery Time
Our painted and upholstered furniture is built to order. The time it takes to build and complete the delivery of an order depends on the size and complexity, as well as the delivery location. If you have a deadline to meet, it is best to call us and speak with a design consultant at 866.366.3505 and press 2. We can create a delivery plan that best fits your needs.
Once your order is built and ready to ship, you will receive an email from our Shipping Department with an anticipated delivery time for your specific order. Our lead times vary from season to season. Please call a Customer Service Associate at 866.366.3505 to verify your specific lead time when placing an order.
Standard furniture deliveries are delivered to the first dry threshold, and do not include inside delivery, assembly, or removal of any packaging material including pallets. We use FedEx for standard ground shipments. Standard delivery is available for all rugs smaller than 8’ x 10’, all fine art, and all lighting. It is only available for furniture orders if 1.) the total order only includes one piece of furniture and therefore will not require a shipping palette and 2.) the piece of furniture is a side table or dining chair that weighs less than 75 pounds and meets FedEx’s dimensional requirements. Once shipped, items delivered via ground or common carrier typically arrive within 4-10 business days. If you are a member of our Trade program and have a receiving warehouse and would like to ship your furniture order via standard delivery, please contact your sales representative for a shipping quote.
National "White Glove" Home Delivery
White Glove Delivery includes assembly (if required), placement of all furniture in its place of use, and removal of all packaging materials. We prefer White Glove Delivery service for all furniture orders. Our job is only complete once your furniture is safely in your home. We take tremendous pride in the quality and craftsmanship of every piece of furniture. We also take pride in the shipping companies we choose to partner with. They must meet our high standards of customer service. You can expect delivery will be scheduled for a day and time that works for you.
White Glove Map & Rates
Expedited shipping options are available for an additional charge for some items. This might include Next Day or Second Day Air. Please contact a Design Associate at 866.366.3505 and press 2 for further information.
Alaska, Hawaii, the Caribbean, and certain high-tariff locations within the continental US (Martha’s Vineyard, for example) will incur additional charges. Please call our Customer Service department for further details or an estimate.
For shipping to far-reaching areas like the West Coast, South Florida, the Southwest, and Upper Peninsula of Michigan, additional shipping time may be required based on the loading schedule for those deliveries. Your order may be delayed by 2-3 weeks beyond the normal delivery schedule. Please contact Customer Service if you have a deadline and live in one of these areas.
Please call our Customer Service Department at 866.366.3505 for more information on international shipping.