Shipping & Delivery

Furniture Delivery Time

Our painted and upholstered furniture is built to order. The time it takes to build and complete the delivery of an order depends on the size and complexity, as well as the delivery location. If you have a deadline to meet, it is best to call us at 866.366.3505. We can create a delivery plan that best fits your needs.

Once your order is built and has shipped, you will receive an email from our Shipping Department with an anticipated delivery timeline for your specific order. Our lead times and shipping times vary from season to season. Please note: If your order contains multiple items, you may receive multiple deliveries. Please call a Customer Service Associate at 866.366.3505 to verify your specific lead time or discuss delivery expectations when placing an order.

National "White Glove" Home Delivery

White Glove Delivery includes assembly (if required), placement of all furniture in the room of your choice, and removal of all packaging materials. We prefer blanket wrap White Glove Delivery service for all furniture orders. Our job is only complete once your furniture is safely in your home. We take tremendous pride in the quality and craftsmanship of every piece of furniture. We also take pride in the shipping companies we choose to partner with. They must meet our high standards of customer service. You can expect delivery will be scheduled for a day and time that works for you.

White Glove Map & Rates

Standard Delivery

Standard delivery is available for all rugs smaller than  8’ x 10’, all fine art, all lighting, fabric by the yard, pillows, baskets, and hassocks. Once shipped, items delivered via ground or freight carrier typically arrive within 4-10 business days.

We do not recommend shipping furniture via standard delivery. If you are a member of our Trade program with a receiving warehouse* and would like to ship your furniture order via standard delivery, please contact your sales representative for a shipping quote and an optional boxing quote. Standard furniture deliveries are delivered to the first dry threshold, and do not include inside delivery, assembly, or removal of any packaging material including pallets. 

*A Special Note About Receiving Warehouses
Whether your order ships via White Glove or Standard, if you are using a receiver for furniture delivery, please understand that you are responsible for assigning someone to meet and inspect the order if you cannot be there yourself.

Product Inspection Upon Delivery

Once the order is received and signed for it is considered accepted and in perfect condition unless specifically noted otherwise on the packing slip. It is essential and mandatory company policy that customers must fully inspect their furniture orders before signing off on paperwork from the delivery company. Please note that the delivery company must stay and wait for you to inspect your order. A general note written or stamped on the packing slip stating the order was received but not inspected will result in a null and void claim if filed. Any damage must be noted on the packing slip at the time of delivery. Make sure you get a copy of the packing slip before the delivery company leaves. Following the delivery and inspection, we request that you promptly contact us within 48-hours to report any damage at or 866-366-3505.

Expedited Delivery

Expedited shipping options are available for an additional charge for some items. This might include Next Day or Second Day Air. Please contact a Design Associate at 866.366.3505 for further information.

Additional Circumstances

Alaska, Hawaii, the Caribbean, delivery to any island and certain high-tariff locations within the continental US (Martha’s Vineyard, for example) will incur additional charges. Please call our Customer Service department for further details or an estimate.

For shipping to far-reaching areas from the East Coast within the US like the West Coast, South Florida, the Southwest, and Upper Peninsula of Michigan, additional shipping time may be required based on the loading schedule for those deliveries. Your order may be delayed by 2-3 weeks beyond the normal delivery schedule. Please contact Customer Service if you have a deadline and live in one of these areas.

Please call our Customer Service Department at 866.366.3505 for international shipping options.